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Help desk

If you need help using Infracost, please email us at support@infracost.io.

Check our status page for updates on any service disruptions affecting our hosted services.

If you're an engineer seeing Infracost pull request comments for the first time, see the Engineer guide for an overview of Infracost and what to do next.

Community support chat

For community support, please join our community Slack channel. If you notice a CLI bug, please first upgrade to the latest version of infracost to see if the bug has already been fixed. If not, create an issue. Please use the --debug-report and include the infracost-debug-report.json file in your issue.

Dedicated support chat

Infracost Enterprise customers who wish to have a shared channel for support and collaboration can use these guides.

Slack External Connection​

To setup a Slack Connect channel, please email your Slack user emails to support@infracost.io. We will then create the channel and send invitations to the specified emails from your organization.

Google External Chat​

To setup a Google chat, please email your Google user emails to support@infracost.io. We will then create the chat and send invitations to the specified emails from your organization.

Microsoft Teams Shared Channel​

To enable a shared Microsoft Teams channel with Infracost, your organization's Microsoft 365 administrator needs to configure cross-tenant access settings and Teams policies. This guide walks through the required steps.

If you run into any issues, please email support@infracost.io.

Prerequisites​

  • Global Administrator or External Identity Administrator access to your Microsoft Entra ID
  • Microsoft Teams Administrator access

Step 1: Add Infracost as a partner organization​

  1. Navigate to the Microsoft Entra admin center and sign in with your Global Admin or External Identity Administrator account.

  2. Go to Identity → External identities → Cross-tenant access settings → Partner organizations.

  3. Click Add organization.

  4. Enter the following Infracost tenant information:

    • Name: Infracost
    • Tenant ID: 0503cb29-f2d1-4d4b-9af2-8bb82eb61a78
    • Domain: infracost.onmicrosoft.com

  5. Click Add to save the partner organization.

Step 2: Configure B2B direct connect​

After adding Infracost as a partner organization, you need to enable B2B direct connect for both inbound and outbound access.

2a. Inbound access (Infracost users to your resources)​

  1. In the Partner organizations list, select Infracost.

  2. Navigate to Inbound access → B2B direct connect.

  3. Under Users and groups:

    • Select All external users and groups, or
    • Choose specific groups you want to allow access

  4. Under Applications:

    • Select Microsoft Teams

  5. Click Save.

2b. Outbound access (your users to Infracost resources)​

  1. Navigate to Outbound access → B2B direct connect.

  2. Under Users and groups:

    • Select All users, or
    • Choose specific users/groups who should access the shared channel

  3. Under Applications:

    • Select Microsoft Teams

  4. Click Save.

Step 3: Configure Microsoft Teams settings​

  1. Navigate to the Teams admin center.

  2. Go to Teams → Teams policies.

  3. Select the policy assigned to your users and ensure:

    • Join external shared channels is set to On

  4. Go to Users → Guest access.

  5. Ensure Allow guest access in Teams is set to On.

Step 4: Notify Infracost​

Once you've completed the above configuration steps, please email us at support@infracost.io with the following information:

  1. Your Tenant ID and Entra Domain
  2. List of user IDs (email addresses) to be invited to the shared channel

We will then create the shared channel and send invitations to the specified users from your organization.